FAQs
House of Scentara — a curated destination for authentic, luxury fragrances. Here, timeless classics meet modern sensibilities, available to explore and own with a single click.
Without exception. Every scent offered on our platform is 100% original, sourced exclusively from licensed and trusted fragrance distributors. No replicas. No compromises.
Due to high demand and careful packaging, orders within the UAE typically arrive within 5–14 days. You’ll be notified the moment your package ships, with tracking provided.
Yes, we ship globally. Whether you're in Dubai, Paris, or New York, The House of Scentara is just a few clicks away. Please note that customs and delivery times vary by region.
Fragrance is deeply personal. For hygiene and safety, we cannot accept returns once a product is opened. However, if your order arrives damaged or incorrect, contact us at info@Myscentara.com within 24 hours — we’ll make it right.
Absolutely. Explore our curated collections or reach out to our scent concierge via Whatsapp link or Instagram DM. We’ll help you discover a fragrance that matches your essence.
FAQs
Scentara machines are smart, contactless fragrance dispensers located in premium venues like gyms, salons, and lounges. They deliver designer scents by the spray.
Tap your card, place your wrist or shirt under the nozzle, and get misted with your chosen scent in seconds. No buttons, no fuss.
Yes. Our nozzles are touch-free and cleaned regularly to maintain safety and freshness at all times.
We monitor real-time usage data and rotate scents monthly based on popularity and member feedback.
Absolutely! DM us on Instagram or email info@Myscentara.com with your suggestion.
Please contact us immediately with the location, time, and issue at info@Myscentara.com. We take every report seriously and will resolve it promptly.